Terms and Conditions

Terms and Conditions

5Squares Meals LLC

Last Updated: July 9, 2026

1. Acceptance of Terms By accessing or using the 5Squares website (5squares.com), ordering portal (orders.5squares.com), or any related services (collectively, "the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a binding agreement between you and 5Squares Meals LLC ("5Squares," "we," "us," or "our"), a New York limited liability company located at 1 North Avenue, New Rochelle, NY 10805.

2. Eligibility You must be at least 18 years of age to place an order or create an account. By using the Service, you represent that you meet this requirement and that all information you provide is accurate and complete.

3. Our Service 5Squares is a meal preparation and delivery service. We deliver freshly prepared meals to your home on a subscription basis. Meals are delivered Sunday through Thursday nights, covering the following day's meals.

We offer multiple plan types including our Signature Plan, Paleo, Pescatarian, and Gluten-Free options. Plans are available 2 to 7 days per week. We reserve the right to modify menu offerings, ingredients, delivery frequency and plan structures at any time.

4. Account Registration To place an order, you must create an account through our ordering portal. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@5squares.com if you suspect unauthorized use of your account.

5. Orders and Subscriptions Your subscription will continue on a recurring basis based on the plan you selected until you cancel in accordance with Section 7 of these Terms.

By placing an order, you authorize us to charge your payment method on the schedule associated with your plan. We may update pricing from time to time and will notify you in advance of any change that affects your active subscription.

6. Payment We accept Visa, MasterCard, and American Express. All charges are in U.S. dollars. You represent that you are authorized to use the payment method you provide.

If a payment is declined or fails, we reserve the right to suspend delivery until payment is resolved. We are not responsible for any fees your bank or card issuer may charge in connection with your payments to us.

7. Cancellation and Modifications To cancel your subscription, we require a minimum of 3 delivery days' advance notice. Cancellation requests must be submitted by email to info@5squares.com. Upon processing your request, we will confirm your final delivery date.

Cancellations received with less than 3 delivery days' notice may result in a charge for those remaining deliveries.

To modify your plan — including changing the number of days, meal selections, or dietary preferences — contact us at info@5squares.com or through your account portal. Modifications are subject to the same 3 delivery day notice window.

We do not offer refunds for meals already prepared or delivered.

8. Delivery Deliveries are made overnight, Sunday through Thursday, to the address on file for your account. Meals are packed in an insulated cooler bag with ice packs and left at your front door.

You are responsible for ensuring a secure, accessible drop location. If you reside in a building without a doorman, a key or access code may be required for entry.

5Squares is not liable for meals that are damaged, stolen, or spoiled as a result of an inaccessible or unsecured drop location, or failure to retrieve your delivery in a timely manner.

Delivery availability is subject to your location and may change. We will notify you if we are unable to service your address.

9. Dietary Restrictions and Allergies We make reasonable efforts to accommodate dietary preferences and common food exclusions. However, our meals are prepared in a shared kitchen environment, and we cannot guarantee the absence of any specific allergen.

If you have a life-threatening food allergy, we strongly advise against enrolling in our program. By placing an order, you acknowledge and accept this risk.

It is your responsibility to review meal contents and inform us of any restrictions or allergies. We are not liable for adverse reactions resulting from undisclosed allergies or conditions.

Nothing in our program constitutes medical or nutritional advice. Consult a qualified healthcare provider before starting any new diet or nutrition program.

10. Cooler and Equipment An insulated cooler bag is provided for delivery. This equipment remains the property of 5Squares. Upon cancellation, you may schedule a cooler pickup or retain it for future use. Failure to return equipment in a timely manner upon request may result in a replacement charge.

11. Intellectual Property All content on the Site — including text, images, logos, and menu materials — is the property of 5Squares Meals LLC and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use our content for commercial purposes without our express written permission.

12. Prohibited Conduct You agree not to:

• Use the Service for any unlawful purpose

• Attempt to gain unauthorized access to any part of the Site or our systems

• Submit false, misleading, or fraudulent information

• Interfere with the operation of the Service or other users' access to it

13. Disclaimer of Warranties The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components. We make no warranty regarding the accuracy or completeness of any content on the Site.

14. Limitation of Liability To the fullest extent permitted by law, 5Squares Meals LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, personal injury, or property damage.

Our total liability to you for any claim arising out of these Terms or your use of the Service shall not exceed the amount you paid us in the 30 days preceding the claim.

15. Indemnification You agree to indemnify and hold harmless 5Squares Meals LLC and its members, officers, employees, and agents from any claims, losses, or damages — including reasonable legal fees — arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

16. Governing Law and Disputes These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service shall be resolved in the state or federal courts located in Westchester County, New York, and you consent to personal jurisdiction in those courts.

17. Changes to These Terms We reserve the right to update these Terms at any time. When we do, we will update the "Last Updated" date above. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

18. SMS and Text Messaging Communications 5Squares Meals LLC ("5Squares") may send SMS and MMS messages to the mobile phone number you provide in connection with your account. These messages may include order confirmations, delivery notifications, subscription and account updates, and (with your consent) promotional or marketing communications.

By providing your mobile phone number during account registration or order placement and affirmatively consenting (for example, by checking a consent box), you agree to receive text messages from 5Squares.

Message Frequency: Message frequency varies depending on your subscription plan, order activity, and delivery schedule. You may receive recurring messages.

Message and Data Rates: Message and data rates may apply. Please consult your mobile carrier for details.

Opt-Out: You may opt out of receiving SMS messages from us at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message we send. You will receive a confirmation message, and we will stop sending further messages (except where required by law).

To receive help or to re-subscribe, reply HELP to any message or contact us at info@5squares.com or 1-914-235-5565.

Important Disclosures:

• Carriers are not liable for delayed or undelivered messages.

• We will not share, sell, or rent your mobile phone number or SMS opt-in consent to third parties or affiliates for their marketing or promotional purposes without your separate explicit consent.

By consenting to receive SMS communications, you acknowledge that you have read, understood, and agree to these Terms and Conditions, including our Privacy Policy.

19. Contact Us 5Squares Meals LLC 1 North Avenue New Rochelle, NY 10805

Email: info@5squares.com Phone: 1-914-235-5565